Votorantim has an Ombudsman in order to learn about, analyze and solve issues regarding its Code of Conduct. This channel may be accessed both by internal and external audiences.

Impartial and transparent, the Ombudsman ensures the confidentiality of all information, preserving the identity of people involved, and collaborating to promote a better environment for everyone. The Ombudsman may be contacted to clarify doubts regarding the interpretation of the Code of Conduct, and to make complaints of violation of the Code of Conduct, such as corruption, bribery, fraud, environmental aggression, false information, inadequate accounting records, poor use of the Company's assets, discrimination by race, color, religion, sex, physical or social condition, and unethical behavior and procedures.

Every complaint received by Votorantim will be treated confidentially. No retaliation will be accepted against anyone who makes a report in good faith.

The issues presented to the Ombudsman are analyzed by Conduct Committees formed by members of the Group's management. With integrity and focus, these Committees seek to find solutions for the situations presented to them, providing answers to those who complain whenever they identify themselves.

Click here to contact the Ombudsman.

Other ways to reach the Ombudsman

Telephone 0800 89 11 729

Postal Box No. 19.134